The below policies are in place in order to ensure that The Bellissima Clinic can act in the best interest of its entire client database at all times and also in the best interest of the therapists.
Patch Test Policy
Patch tests are required for specific treatments (LVL, and Brow Shape & Lamination), and must be performed at least 48 hours prior to your treatment. Patch tests must be renewed every 6 months if you have not had a treatment within the given time frame.
It is the responsibility of the client to contact the salon to arrange the patch test appointment.
Any booked services valued £50 or above will require a minimum of a £20 deposit to be paid at least 24 hours prior to an appointment to secure the booking, in which will be redeemed against the total treatment cost. The deposit can be paid upon booking, or a member of the reception team will be in contact to arrange payment. If for any reason the appointment is deemed as a late cancellation, or no-show, the deposit paid will be retained by the clinic. The above is excluded for any deposits made for a package, whereby the amount will only be redeemed after the last package appointment has been completed. If at any point a late cancel, or no-show occurs for a booked package appointment, the deposit will be retained to cover lost business cost, and you will be liable repay another deposit fee to continue with the package.
Late Arrival & No-show Policy
If you will be late for your scheduled appointment, you should email or call the clinic as soon as possible to inform the receptionist. In some circumstances, if your therapist does not have a client immediately thereafter, the clinic will accommodate your full treatment time, even if you have arrived more than 5 minutes late. This is at the therapists discretion and will only be offered if it will not affect the appointment time for other clients.
If you are more than 10 minutes late to your appointment, you will not be seen, and your treatment will not be fulfilled. You will still be charged for the full cost of your appointment.
If you are deemed as a no-show, do not attend for your scheduled appointment; you will be charged 100% of the treatment cost.
The Bellissima Clinic has a non-negotiable cancellation policy. A cancellation will be deemed as a late cancellation if it were not made within 24 hours of the scheduled appointment time. A late cancellation fee of 50% of the treatment price will be charged for all late cancellations.
Rescheduling of direct bookings must be prior to 24 hours of your scheduled treatment time. Any appointments that are rescheduled within 24 hours of your scheduled treatment time will incur a fee of 50% of the treatment cost.
Third Party Booking Policy
If you have booked via a third party booking platform, the policies specified by the third party company will apply.
Please refer to their website for further information on their polices.
Client Behaviour Policy
The Bellissima Clinic always strives to offer the best possible service and treatments to our clients and therefore welcomes feedback from clients. The Bellissima Clinic does not condone rude or disrespectful behaviour and therefore therapists have the right to refuse service to any client whom is rude or disrespectful to a therapist or member of staff.